Buyer Protection terms and condition
There are some exceptions where the Buyer Protection Program does not apply to certain types of items:
• personalised items and custom-made items
• fragile or perishables items (e.g. food, dairy & eggs and flowers)
• items which are not suitable for return for reasons of hygiene or health protection (e.g. underwear, lotion, toothpaste)
• you have destroyed or damaged the items (e.g. items without package, price tags, satefy seals and/or labels), except for the damages to the package for checking the contents of the items
• the value of the items has substantially decreased due to your use or partial consumption (e.g. used items)
• the value of the items has substantially decreased due to passage of time and those items could not be resold
• you have damaged the package of copiable items (e.g. unwrapped CDs, DVDs and computer software)Your order doesn't match the item descriptions or photos or arrived damaged /shortage; Your item didn't arrive or was lost in transit within the guaranteed delivery window in order detailed page; This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence. We've got your back if something goes wrong. See below on how it works
• personalised items and custom-made items
• fragile or perishables items (e.g. food, dairy & eggs and flowers)
• items which are not suitable for return for reasons of hygiene or health protection (e.g. underwear, lotion, toothpaste)
• you have destroyed or damaged the items (e.g. items without package, price tags, satefy seals and/or labels), except for the damages to the package for checking the contents of the items
• the value of the items has substantially decreased due to your use or partial consumption (e.g. used items)
• the value of the items has substantially decreased due to passage of time and those items could not be resold
• you have damaged the package of copiable items (e.g. unwrapped CDs, DVDs and computer software)Your order doesn't match the item descriptions or photos or arrived damaged /shortage; Your item didn't arrive or was lost in transit within the guaranteed delivery window in order detailed page; This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence. We've got your back if something goes wrong. See below on how it works